The Japanese word “kaizen” means change for the better with an emphasis on continuous improvement. Who couldn’t want that? If you have a happy customer today, wouldn’t you want an even happier customer tomorrow who will buy more and tell more people to patronize your business and buy?
The improvement does not need to be significant. It may be a very small step, but it makes a difference. In recent history, the concept has been adopted and improved by Toyota. In Japan, kaizen generally refers to small steps of improvement, but in the United States the concept has been adopted to mean driven by continuous improvement.
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